Frequently asked questions

To help you better understand our services, we have provided a list of frequently asked question and answers ...

Why don't you do websites using Flash design or animation?
Is there a contract for your services?
What happens when my contract expires?
What exactly is "Content Writing" and how does this service work?
How does your logo design service work?
What if I don't have a lot of photos to use in my website?
Do you offer more than on package option?
Do I have to use your template for my website?
Do you have payment plans?
How long will it take for my site to be up?
How long will it take for my site to appear in the search engine results?
What about Browser compatibility?
How do I communicate with you about my project?

Ok, I think I am ready; what do I need to do to get started?

- Q. Why don't you do websites using Flash design or animation?

A. The way we see it, Flash design is nice but it is unnecessary and often distracting to website visitors. And of course it costs a lot more too!

We believe it is better to develop an online brochure for your business that is attractive and informative, but not distracting ... and of course it should be affordable.

Yes, "Image is everything" but, when it comes to things like Flash, animations, sound and the like in website design, we believe in the old "less is more" approach.

- Q. Is there a contract for your services?

A. Yes, when you hire us you will be sent a Service Agreement which will outline the services you are hiring us for as well as the related fees and payment arrangements. A sample service agreement is available upon request.

Click here to read more about our terms of service.

- Q. What happens when my contract expires and it comes time to renew my website domain and hosting plan with you?

A. In most cases your contract will be up for renewal a year from the date of the agreement. Additional services thereafter are done ala-cart. Hosting and Domain services are discounted if renewed before the contract actually expires. If you let these services expire, it will cost slightly more to renew. All this will be outlined in your Service Agreement/Contract.

- Q. What exactly is "Content Writing" and how does this service work?

A. Content Writing is basically us writing text copy to be posted on your website for you. This is a team effort ... we work closely with you to learn as much about your business and your marketing goals as possible. Often it starts with taking information from your current brochure and/or other marketing materials and expanding from there. Then we take this information and create search engine friendly/optimized, and informative ad copy for you.

- Q. How does your logo design service work?

A. Well, a logo is a company or product identifier. Your logo can be as simple as a particular font or color, or a representation of your company's initials. It can be a symbol or concept drawing or some geometric shape. We offer basic logo designs and will work with you to try and come up with a concept design that suits your business. See our Portfolio page for some ideas and sample logos we have done.

- Q. What if I don't have a lot of photos to use in my website?

A. If your website is selling a product, you will need to provide product pictures. However, if you need photos and graphic images to make your site more appealing, we can help there. We can get generic 'clip art' and 'stock photography' images in just about any category. In some cases we can create custom graphics for your site.

There are often additional fees required for these services.

- Q. You don't seem to have but one design package listed on the website, are there other options?

A. Yes, of course! We have many design and hosting options available. We usually start with the basic package and expand from there to custom build a package that suits you. Email us and we will be glad to discuss your needs.

- Q. Do I have to use your design for my website?

A. Of course not! We use a basic design "template" (similar to our site) in the 'Basic' package to keep costs down. This basic designs is simple and search engine friendly and works well for most of our clients. We can customize this design to suit your business (your logo, colors, backgrounds, etc) so it won't be the exact same site as anyone else.

However, if you would rather have a fully custom designed website, we can work on that too. Custom designs are subject to slightly higher fees. Email us and we will be glad to
discuss your needs and ideas and see what we can do for you.

- Q. Do you have payment plans?

A. Yes, we offer payments plans for services over $100 and for sites that we host. A signed payment agreement is required in such cases. Contact us for more details.

- Q. How long will it take for my site to be up?

A. When you register your domain name with us, it can take anywhere from 24-72 hours for the domain to propagate. Once this is done, we will have a live page for your website 'parked' in the space within a day. Your 'parked page' will be a notice that reads "Under Construction/Coming Soon" along with your contact info.

Once you provide us with all the necessary information (images and text content) for your new website, we can have it completed, published and live on the web within 2 weeks (or less) in most cases. So it all depends of how soon you are able to get the information to us!

- Q. How long will it take for my site to appear in the search engine results?

A. Once we complete the design and publish your website, we will submit the new site to all the major search engines. i.e. Google, Yahoo, MSN, Ask, etc.

Search Engine marketing is an ongoing task and takes time and dedication. It is more than just building the site and submitting it to the search engines. The search engines make no guarantee as to when or if your site will be indexed, therefore we cannot give you a definitive answer there either.

We make no claims to know all the secrets of all the search engines but we have done our homework on the subject and we have a pretty good idea of what is needed to get you noticed by the search engines.

In our experiences we have found that many websites (that are properly optimized) are indexed and will show up in at least some of the search engines within a month. Google can take longer as sometimes they "sandbag" new sites for a couple of months.

How well your site actually ranks with the search engines is another issue all together. There are many factors that effect the ranking of your site; such as your competition, link popularity and much more ... it will take time and effort to attain and maintain high rankings.

Working together with you we can help to get you on the right path.

As with many things, there is more than one way to do websites and search engine optimization. Our way is one of the many and works well for some people; others may want something more … such things will usually cost much more too.

You can check out Google's Webmaster Guidelines for yourself.

It is a good idea to get together what you want to get out of your site from a visual, functionally and optimization standpoint before signing on with us. If you are looking for more than we can provide, then you might need to search elsewhere.

- Q. What about Browser compatibility?

A. To keep our design fees low, we primarily optimize for Microsoft Internet Explorer. This is is still the number one most popular and most commonly used web browser. The next most common browsers are 'Firefox', 'Netscape Navigator' and 'Opera'.

However, an added plus to our basic page design is that there is only minor variations in the way content is displayed between these four common browsers.

You can download these browsers yourself for free. Then view some of the sites in our portfolio in all four and check out the variations and see what you think.

Download Firefox Download Netscape Download Opera

If you wish for us to specifically design and optimize your site for one particular browser or
all four of these and/or others, (which will usually mean a custom site and take more time
than usual) we are happy to do so for a small additional fee.

- Q. How do I communicate with you about my project?

A. In order to keep our service fees low we handle all of our client correspondence via Email, Standard Mail, Phone, Fax, Yahoo Instant Messenger and Live Chat. Through the wonders of these technologies, we are proud to offer our services to anyone in the continental US!

We are not able to actually meet face to face with with our clients. Email is the best way for you to get us the content to use in your project/website.

- Q. Ok, I think I am ready; what do I need to do to get started?

A. First you will need to get all your information (text copy, graphics, etc) together and have a goal/plan for your website in mind. This will give us a place to work from and make the process go smoother.

In some cases we can help with this if needed, but it will add time and possibly additional fees to your project and you have to give us a place to start.

It is a good idea to figure out what you want to get out of your site from a visual, functionally and optimization standpoint before signing on with us too. If you are looking for more than we can provide, then you might need to search elsewhere.

Once you are comfortable with our services and are ready to get started, then send us an Email with your name, company name, what services you are interested in, your contact
info and your project deadline. We will then send you an email conformation and get further details to make payment arrangements and send you a Service Agreement.

Or, if you are local and prefer to contact us by phone, you may call 678-516-1084. *best time to call, Monday - Friday from Noon-8pm EST* If you don't reach us, leave a detailed message and we will return your call.

Frequently Asked Questions