- Q.  Why don't you do websites using Flash design or animation? 

A.  The way we see it, Flash design is nice but it is unnecessary and often distracting to website visitors.  We believe it is better to develop an online identity for your business that is attractive as well as informative, but not distracting. 

Most importantly, it should be search engine friendly.  Highly graphic based design as well as Flash design is pretty much useless when it comes to search engine marketing, these type sites are not accessible to search engine spiders.

Yes, "Image is everything" but, when it comes to things like Flash, animations, sound and the like in website design, the old "less is more" usually works best.

Read more about website copy and search engine marketing here.

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- Q.  Is there a contract for your web design and other services? 

A.  Yes, when you hire us you will be sent a Service Agreement which will outline the services you are hiring us for as well as the related fees and payment arrangements.  A sample service agreement is available upon request.

Click here to read more about our terms of service.

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- Q.  What happens when my contract expires and it comes time to renew my website domain and hosting plan with you? 

A.  In most cases your contract will be up for renewal a year from the date of the agreement.  Hosting and Domain services are discounted if renewed before the contract actually expires.  If you let these services expire, it will cost slightly more to renew.  All this will be outlined in your Service Agreement/Contract.

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- Q.  What exactly is "Content Writing" and how does this service work? 

A.  Content Writing is basically us writing text copy to be posted on your website for you.  This is a team effort ... we work closely with you to learn as much about your business and your marketing goals as possible.  Often it starts with taking information from your current brochure and/or other marketing materials and expanding from there.  Then we take this information and create search engine friendly/optimized, and informative ad copy for your website.

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- Q.  How does your logo design service work?

A.  A logo is a company or product identifier.  It can be as simple as a particular font or color, or a representation of your company's initials.  It can be a symbol or concept drawing or some geometric shape.  We offer basic logos and will work with you to try and come up with a concept design that suits your business.  See our Portfolio page for some ideas and sample logos we have done for others.

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- Q.  What if I don't have a lot of photos to use in my website? 

A.  If your website is selling a product, you will need to provide product pictures.  However, if you need photos and graphic images to make your site more appealing, we can help there.  We have access to some 'clip art' photos and 'stock photography' images in just about any category.  And we can also create custom graphics for your site as well.  There are often additional fees required for these services.

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- Q.  You don't seem to have but one design package listed on the website, are there other options?

A.  Yes, of course!  We have many design and hosting options available.  We usually start with the basic package and expand from there to custom build a package that suits you.  Email us and we will be glad to discuss your needs.

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- Q.  Do I have to use your template for my website?

A.  Of course not!  We use the template in the 'Basic' package to keep costs low.  It is simple and search engine friendly and works well for most of our clients.  This template is customized to suit your business (your logo, colors, backgrounds, etc).

However, if you would rather have a fully custom designed website, we can do that too.  Custom designs are subject to slightly higher fees.  Email us and we will be glad to discuss your needs and ideas and see what we can do for you.

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- Q.  Do you have payment plans?

A.  Yes, we offer payments plans for services over $100 and for sites that we host.  A signed payment agreement is required in such cases.  Contact us for more details.

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- Q.  How long will it take for my site to be up? 

A.  When you register your domain name with us, it can take anywhere from 24-72 hours for the domain to propagate.  Once this is done, we will have a live page for your website 'parked' in the space within a day.  Your 'parked page' will be a notice that reads "Under Construction/Coming Soon" along with your contact info.

Once you provide us with all the necessary information (images and text content) for your new website, we can have it completed, published and live on the web within 2 weeks (or less) in most cases.  So it all depends of how soon you are able to get the information to us.

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- Q.  If I pay for Search Engine Optimization and Submission, how long will it take for my site to appear in the search engine results? 

A.  Once we complete the design and publish your website, we will submit it to all the major search engines.  i.e. Google, Yahoo, MSN, Ask Jeeves and more.

Search Engine marketing is an ongoing task and takes time and dedication.  It is more than just building the site and submitting it to the search engines.  The search engines make no guarantee as to when or if your site will be indexed, therefore we cannot give you a definite answer there either.

We make no claims to know all the secrets of all the search engines but we have done our homework on the subject and we have a pretty good idea of what is needed to get you noticed by the search engines.

In our experiences we have found that many websites (that are properly optimized) are indexed and will show up in some of the search engines within a month.  Google can take longer as sometimes they "sandbag" new sites for up to 6 months. 

How well your site actually ranks with the search engines is another issue all together.  There are many factors that effect the ranking of your site; such as competition, link popularity and more ... it will take time and effort to attain and maintain high rankings. 

Working together with you we can help to get you on the right path.

As with many things, there is more than one way to do websites and search engine optimization.  Our way is one of the many and works well for some people; others may want something more … such things will usually cost much more too.

Read more about what search engines look for here. 

It is a good idea to get together what you want to get out of your site from a visual, functionally and optimization standpoint before signing on with us.  If you are looking for more than we can provide, then you might need to search elsewhere.

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- Q.  What about Browser compatibility?

A.  To keep our design fees low, we primarily optimize for Microsoft Internet Explorer.  This is is still the number one most popular and most commonly used web browser.  The next three most common browsers are 'Mozilla Firefox', 'Netscape Navigator' and 'Opera'. 

However, an added plus in our page designs is that there is usually only minor variations in the way content is displayed between these four common browsers.

You can download these browsers yourself for free.  Then view some of the sites in our portfolio in all four and check out the variations and see what you think.

Download Firefox     Download Netscape     Download Opera

If you wish for us to specifically design and optimize your site for one particular browser or all four of these, (which will take more time than normal) we are happy to do so for a small additional fee.

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- Q.  How do I communicate with you about my project? 

A.  In order to keep our service fees low we handle all of our client correspondence via Email, Standard Mail, Phone, Fax, Yahoo Instant Messenger and Live Chat.  Through the wonders of these technologies, we are proud to offer our services to anyone in the continental US!

We are not able to actually meet face to face with with our clients.

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- Q.  Ok, I think I am ready; what do I need to do to get started? 

A.  First you will need to get all your information (text copy, graphics, etc) together and have a goal/plan for your website in mind.  This will give us a place to work from and make the process go smoother.  We can help with this if needed, but it will add time and possibly additional fees to your project.

It is a good idea to figure out what you want to get out of your site from a visual, functionally and optimization standpoint before signing on with us too.  If you are looking for more than we can provide, then you might need to search elsewhere.

Once you are comfortable with our services and are ready to get started, then send us an Email with your name, company name, what services you are interested in, your contact info and your project deadline.  We will then send you an email conformation and get further details to make payment arrangements and send you a Service Agreement to review and sign.

Or, if you are local and prefer to contact us by phone, you may call 678-516-1084.  *best time to call, Monday - Friday from Noon-8pm EST*  If you don't reach us, leave a detailed message and we will return your call.

Take a look at our "Website Design and Marketing Tips to Get the Most out of Your Website"  article.  This should help you get started getting some ideas together.

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